Pre-order items require a 50% deposit at time of pre-order. You will be notified via email once your new Chromat piece is ready to ship to process the remainder of your balance and confirm current shipping address. Once a pre-order date is closed and the preorder is accepted by the designer, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at the discretion of the production team. As soon as the preorder has been placed and the pre-order window has closed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the production team. Any other cancellation requests are at the discretion of Chromat, and may only be refunded as Chromat Store Credit. For any questions, see our Terms & Conditions and email us at firstname.lastname@example.org.